Resource Data

The story of a Belarusian hypermarket with customer-oriented service
01.03.2024 ⏱ 15 minutes
Ecobar Case: How to Scale a Business and Maintain “Soulfulness”
Ecobar is a Belarusian hypermarket of eco-products, cosmetics and household goods. They started with a few items and 3-5 orders per day, and ...

We tell you how satisfied customers help promote business
09/11/2024 ⏱13 minutes
Shifting the Focus to the Customer: The Basics of Customer-Centric Marketing
The e-commerce market in 2024 is oversaturated with advertising. According to the latest research, the average Internet user sees from 6 to 10 ...

E-commerce and communication

Call centers are not cheap: personnel, premises, various programs and equipment - all this requires investments that may not pay off. This is why e-commerce companies do not always pay enough attention to phone conversations with their customers and because of this they ...