Helpdesk
Automation of an online store helps the owner solve the issue of customer support. The most common option is to create a chatbot - a reliable virtual consultant with various functions and capable of handling typical questions from visitors.
The chatbot system has kenya email list become very popular because it can replace real sales consultants in chats of online stores and other sites, in social networks and messengers. How does a person usually make an online purchase? Selects a product on the site, clicks "Buy", transfers money. Sometimes he needs to find out some points concerning:
order;
payment method;
cost;
deliveries;
problems of choice;
delivery times;
and the like.
The chatbot is set up so that a visitor who has asked a regular question can immediately receive an answer. To automate an online store, you can choose a simple or more advanced version of the program. Even a simple bot will have no difficulty with template questions: their operating principle is “if, then”. When creating advanced ones, artificial intelligence is used, so their capabilities are much broader.
The advantages of using a chatbot are obvious: it is ready to answer hundreds of questions from different clients at once. And it does not make mistakes. Only in particularly difficult situations does it pass the floor to a live operator. Today, customers are spoiled by attention, and if they cannot quickly get information, they simply leave.
With a professionally configured chatbot, customer service and consulting will move to a higher level. No experienced worker can compare in speed and productivity with an automated system that performs its duties 24/7.
You can develop a chatbot for an online store yourself, even without being a programmer. There are specialized constructors for this, such as:
FlowXO
A program for creating multifunctional chatbots that can collect customer data. Applicable in sales. Filters and key phrases help to customize the bot to the needs of your business. Up to five chatbots are provided free of charge.
Botsify
Here, the creators applied machine learning technology, which allows a smart chatbot to serve hundreds of customers at once. They are able to process different types of content (video, audio, photos) and collect statistical data. It is possible to develop one bot without payment.
Chatfuel
The program gives chatbots created with its help the ability to recognize speech in order to answer users' questions. The bot can be controlled by contextual commands; in addition, thanks to the available templates, it is possible to form ready-made solutions applicable in various business projects. One chatbot can serve up to a thousand clients for free.