Differences in scope of activities

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Customer Success activities are primarily focused on providing assistance directly related to the company's products and services.

On the other hand, the scope of consulting activities is broader, covering the overall management of the client company.

We provide advice in a wide range of areas that are fundamental to a company, from formulating business strategies to organizational reform and optimizing business processes.

As such, the major difference between the scope of activities france whatsapp number data of the two is that customer success activities are relatively narrow, focusing on the use of a company's own products and services, while consulting activities cover a wide range of areas covering corporate management as a whole.

Differences in Relationships
Customer success places emphasis on building long-term partnerships with customers, so it is characterized by ongoing engagement even after the product or service is introduced, and continuing to support customer success.

Consulting relationships, on the other hand, are often based on project-based contracts.

We provide expert advice and support for a set period of time, focusing on a specific task or goal, with intensive commitment from the start to the end of the project.

Although they may maintain an ongoing relationship after the project is over, they are not as involved on a day-to-day basis as Customer Success.

In this way, while customer success builds ongoing, intimate relationships, consulting is characterized by more limited-term, problem-solving focused relationships.

Differences in thinking
Customer Success is based on a customer-centric approach.

We don't just help our customers master our products and services, we help them achieve their business goals.

On the other hand, consulting takes a company-centric approach.

Because consultants' main goal is to solve management issues and business problems for client companies, they first analyze the company's current situation and identify its specific needs.

We then recommend optimal solutions and help you implement them. Consulting is often done on a project basis.

Set a time frame and goals for a specific task and work on it intensively.