Redesign of the chat window, sorting and filtering

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We continue to bring the Chat2Desk interface to a unified appearance. In this update, we have redesigned the interface, made it more modern and convenient. In short: we have replaced the colors, arranged the buttons and put in order other elements for comfortable work.

Introducing the updated chat window:



We also redesigned the filtering window – improved the appearance and grouped the filtering parameters into blocks. For example, before the filter by tags was general, but now you can separately filter customer tags and request tags:



Internal chats
This release introduces the long-awaited Internal Chats for communication within the company. Operators no longer have to switch from the chat center to other applications to discuss work issues: all chats with clients and colleagues are now in one window.



To create an internal chat, open the Internal tab in the main chat window and click the Write to colleague button . Internal chats are only available to operators who participate in the correspondence - the administrator and supervisor do not have access to them.

For now, you can only create personal messages. We plan to improve and add new features china whatsapp data to our corporate messenger: group chats and the ability to send files will appear in the next releases. If you have ideas and suggestions for improving internal chats, please fill out the feedback form.

Limiting the sending of messages by the operator
A new useful function has appeared in the operator settings – Read only . It prevents the operator from sending messages to chats and makes him invisible to colleagues. This innovation will help you train new employees to work in the chat center, and will also increase the level of control and security.

The company administrator can change the access rights of a specific operator in the operator editing settings, which are located under Settings > Operators .



Transfer status Read in number WhatsApp
Added support for WhatsApp to transfer the "Read" status (two check marks in the corner of the message) when the customer's message is read by the operator in the chat, and not when the message is transferred to Chat2Desk. This will make it easier to interact with customers, as they will see the real status of the message.

To enable this setting, go to Settings > Accounts and tap the pencil icon next to WhatsApp.



The setting is available for numbered WhatsApp.

Setting up the Self-Service Menu according to the work schedule
Now in Chat2Desk you can set up automatic sending of the Self-Service Menu not only during working hours, but also outside of the chat center's working hours. You can add answers to frequently asked questions to the menu - your clients will be able to get help without involving an operator in the dialogue.

To enable this feature, go to Automation > Self-service menu > Advanced settings . You can customize your chat center schedule in Settings > General .