Before diving into a conflict and looking for a solution, a manager must understand the reasons for its occurrence. Talking to the participants is the best thing to do.
Having called the opponents to a "reconciliatory" conversation, the manager must listen carefully to both sides, while remaining neutral. In doing so, he must find out:
the problem of conflict: what caused the dispute between the participants;
the true cause of the conflict - although it can be very difficult to get namibia mobile database to the bottom of it;
interests and concerns of the parties.
The manager should also know how the relationship between the disputants developed before the conflict situation.
We bring constructiveness
After collecting all the information, the manager must express his opinion on the situation that has arisen. He must understand the reasons for the conflict and determine, together with the participants in the conflict, those points where their positions diverge.