Help Scout also lets you involve people from other departments, like billing or sales, as “clear users.” You can add them to conversations so they’re aware of relevant issues and customers can get help from the right people.
If you have documentation , you can easily consult it directly in your mailbox to send useful content to your customers. This way, you do not have to change tabs.
Pros of Help Scout:
Improved Workflow: Use the Snooze feature to temporarily push conversations to the side and bring them back to the top of your inbox at a set date and time.
Collision Detection: Prevents teammates from replying to the same email at the same time.
Internal Notes: Allow team members to privately discuss customer interactions within emails.
Customer Context: View all your customers' past interactions and information in a convenient sidebar. You can also update this information as needed.
In-depth reporting and analytics: Provides valuable insights into team performance, including first email peru telemarketing data response times and average resolution times.
Multi-Channel Communication: Help Scout goes beyond email, offering integrations for live chat, social media , and SMS communication (through third-party integrations).
Cons of Help Scout:
Limited AI Features: Advanced AI features are only available on higher-tier plans.
Scalability Issues: In our experience, larger companies may experience some bugs and limitations with Help Scout.
Pricing: Help Scout pricing starts at $0 per month for unlimited users (limited to 50 contacts) and goes up to $75 per month for 100 contacts. There’s a free trial with no credit card required, so you can try it out before committing. Higher plans offer more contacts, additional shared mailbox accounts, HIPAA compliance , and a dedicated account manager.
Example of Help Scout shared inboxes
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