Communications services are becoming increasingly important in phone number library people's lives. As more and more users adopt broadband and digital TV for the first time, and as mobile phone usage increases, these services are becoming a growing share of household spending.

Television and radio broadcasting services (including BBC TV subscriptions) and fixed and mobile communications now account for 4% of consumers' total spending. The average consumer spends over £1,000 per year on these services. Adjusted for inflation, this is one-third more than the average consumer spent on communications services in 2000.
Furthermore, spending on new and additional services, such as pay TV, broadband, and advanced mobile services, is increasing. While enjoying these new services, consumers are also benefiting from a significant drop in the cost of traditional fixed-line services. Thanks to intense competition, the average UK household saved £20 on traditional fixed-line services in 2004.