Nutshell SMS is currently only available for customers in the United States.

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Teams can also use text messages in sales automation to keep leads engaged during the sales process. You can add text automation to your pipelines, choose a sender, and set a delay before sending.

Use text automation to share your Scheduler link with how to use our telemarketing list leads, send a welcome message to new customers, or implement whatever SMS strategy works best for your company.

FAQ
Who can use SMS?

Do you support opt-out?
Nutshell SMS supports opt-out, as required by law. When a user opts out, you will no longer be able to send text messages to them.

How will message costs work?
Each SMS seat you purchase adds 150 messages to your company-wide message pool, and you have the ability to buy more monthly messages to add to your message pool.

For example: If you purchase 10 SMS seats, you will have 1,500 monthly messages in your company-wide credit pull to be used between your 10 SMS users.

You are only charged for each outbound message. Messages do not roll over from month to month. Check out our SMS page for more details.

Can my company receive texts even if a thread doesn’t exist?
Once your business is issued a texting number, you can receive incoming text messages from contacts even if a thread doesn’t currently exist. Nutshell will create a new unassigned thread for the conversation at the top of your Inbox view so you can assign it to the right team member.