74% of B2B customers are willing to pay more for an improved customer service experience , according to Accenture . This includes some examples of self-service – that is, offering tools for consumers to resolve their problems simply, quickly and, if possible, without human intervention.
But self-service isn’t just valuable to customers. According to the same report, companies that are effective in their proactive service offering see between 5.6% and 5.9% revenue growth .
However, customers want more than agility; they also expect personalized, familiar conversations when interacting with self-service.
How can you offer this added value to your customers? Find out with five self-service examples designed to make your life easier.
Summary
Self-service allows customers to clear australian whatsapp number queries, resolve issues on their own, or complete transactions without the intervention of a support agent.
Popular examples of self-service include chatbots, FAQ pages, knowledge bases, online platforms or apps for transactions, help centers, and community forums.
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What is self-service and how does it work?
Self -service refers to the tools that companies make available to their customers so that they can clear up doubts, solve problems themselves – or with the support of the user community – or carry out transactions without the intervention of a support agent. The most popular examples of self-service are: chatbots, FAQ pages, knowledge bases, online platforms or apps for carrying out transactions, help centers and community forums.
Learn 5 examples of web self-service and how to set them up .