what is support
Technical support is the service that companies offer to answer customers' questions about the product or service they purchased. In this way, they can solve problems to make the most of their resources.
Customer support plays a vital role in ensuring the best experiences. According to PwC , 73% of customers in a global survey cited experience as an equally important factor as price and quality in their purchasing decisions.
Stay tuned to learn how to optimize your customer support with the personalized touch they prefer today.
Summary
Technical support resolves customer vietnam whatsapp number queries to ensure positive experiences and maintain customer satisfaction.
It is divided into two types: intellectual (provides information and training) and technological (performs maintenance and correction tasks).
Customer support levels include Level 1 (simple queries), Level 2 (more complex situations), and Level 3 (specialized support and solution development).
The characteristics of good customer support include: omnichannel, flexibility, agility, trained agents, and personalized interactions with customers.
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What is technical support?
Technical support is the department of a company that provides intellectual, technological and material assistance to a client. Its main objective is to prevent and solve problems, as well as to optimize and improve the performance of your products or services. Customer support is divided into two groups: intellectual and technological.
Differences between intellectual and technological technical support