ROBINMAY currently has set up 2 reminder messages, which will be automatically pushed one after another within a few hours after customers add unfinished items to their shopping carts. The conversion rate of the first one is as high as 18%, and the conversion rate of the second one is also more than 10% . The recovery The results of the order are remarkable.
In addition, because ROBINMAY has a large proportion of overseas customers, they chose Facebook Messenger, which has high cross-regional versatility, as a channel for message push. Another benefit of using Messenger to push messages is that there is no need to use other channels to push messages. TOLL.
ROBINMAY has three levels of quality control, and customer service feedback helps product optimization
Speaking of its own brand, ROBINMAY’s boss emphasizes that the design must meet customer needs and the quality must satisfy customers. “We do three quality inspections!” Even though these russia email list procedures will compress profit margins, ROBINMAY still wants to give customers the best. It is also because of this persistence that ROBINMAY can quickly build reputation and popularity in just a few years.
Currently, ROBINMAY uses Omnichat to integrate official website messages, Facebook Messenger, and Instagram private messages. As long as there is customer feedback on product design and quality control, the customer service team will report it back to Guolun as the basis for further improvement of quality. Although the brand is growing rapidly and is busy with official duties, Guolundu still pays attention to the voice of customers as it did when it established ROBINMAY.
Omnichat has rich functions and a large space for marketing applications.
Guolun said: "The shopping cart remarketing effect is really good, I highly recommend it! Omnichat also has many functions, and there is a lot of room for marketing!"
In the future, ROBINMAY will further increase the brand's market share in Taiwan and attack more overseas markets. Omnichat will be ROBINMAY's strong support system.