Training of specialists working remotely
The main problem that companies face when engaging employees to work remotely with clients is low computer literacy. Even basic office programs are not familiar to everyone, and many are hearing about CRM systems for the first time. If the software stops working, the employee cannot correctly explain what is wrong.
Problems of remote work with clients
The process of sales automation turn leads into sales with overseas chinese in worldwide data becomes much easier if the specialist understands the product he/she sells. Business segments that sell emotional services (tourism, leisure and entertainment) are difficult to sell. A remote customer service specialist will be able to give more effort offering a service if he/she has used it himself/herself. The key difference in selling a product and a service is that the product can be seen and touched. A manager offering a service simply emotionally retells what he/she read in a brochure.
Possible misunderstandings and conflicts within the team
A person needs communication, and often colleagues become friends. When working remotely with clients, it is more difficult to build trusting relationships in the team. A feeling of isolation is subconsciously developed, which can later lead to professional burnout and lack of interest in work.
In addition, conflicts and disagreements often occur within the team. This is due to the fact that specialists working remotely rarely communicate with colleagues in person. This leads to misunderstandings. In the office, it is easier to count emotions and resolve contradictions without aggravating the situation. This is problematic to do remotely. Modern technologies are not able to replace live dialogue and can often distort the meaning of a particular remark. This is due to the lack of an emotional component. It is important for managers to understand that any business is made successful by a close-knit team.
A large number of infogypsies
There is a notion, supported by the so-called info gypsies, that remote work with clients does not imply a salary. Sold - received money. In fact, a specialist who is confident in the future works much more productively and develops his professional competencies. Therefore, the opinion of info gypsies that the salary should be removed is a violation of Article 312.5 of Federal Law No. 407-FZ.
Negative experience of remote work with clients
One of the most common fears of a remote customer service specialist is the fear of being deceived by the employer. Indeed, there are dishonest businessmen, but this is rather an exception to the rule. In fact, the employer is the same interested party as the specialist. It is important for him to have strong employees who are loyal to the company and strive for professional development. A specialist who leaves means wasted time, money, and sometimes a damaged reputation of the company. Having monetary motivation with a salary part is an excellent prevention of staff turnover.
So, remote work with clients is a great way to minimize company losses. Modern software allows you to train staff and successfully sell goods or services remotely. We hope that the recommendations outlined in the article will help you switch to an online work format. There is a high probability that this will allow the company to reach a new level of development.
Author of the article
Dmitry Svistunov
Dmitry Svistunov
Head of SEO and Development
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