BPM: first steps in business process management

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Do you know how BPM helps you manage business processes ? Learn more about the subject in this article!

Optimizing a company's processes can be the difference between successful organizations and those that are always "putting out fires." Or worse yet, missing out on growth opportunities. But how can you optimize what you want to achieve? This is the obstacle that many managers face when seeking improvements for their departments or companies.

If you are looking to learn how to implement process management, this article can help you. We will present the most well-known, structured and implemented set of business process management knowledge worldwide! It is Business Process Management (BPM).

By the end of this reading, we hope to help you visualize the structure of BPM implementation in businesses of different sizes and segments! You will also see how to understand the benefits for organizations and learn the first steps to bring this intelligence to your company. Enjoy your reading!

What is BPM and what is its function?
BPM is a management discipline, that is, a set of knowledge and techniques dedicated to process management. Its main distinguishing feature is its broad perception of the organization. It considers aspects such as the market, technology, culture, objectives and structure of the company. Together, they are responsible for interrelated activities that solve specific issues – what we call business processes.

In turn, we classify business processes into:

Primary process – which delivers direct value to the customer;
Support process – which delivers value to other processes – and
Management process – which analyzes activities and ensures the organization’s performance.
According to the Association of Business Process Management Professionals International (ABPMP), from this knowledge base, BPM conducts in-depth research in organizations. This study aims to analyze, design, implement, manage performance, transform and establish process governance .

This approach represents an advance over other business process management proposals because it focuses on continuous adaptation and transformation . This is possible because BPM is based on techniques and methodologies that allow for rapid changes. These changes are based on specific task analyses with the company's strategic objectives as the main focus of action.

The benefits of BMP for companies
As vast as its area of ​​application, the benefits of BPM for business go beyond company operations. The benefits are noticeable for the organization , for customers , for management and for the process actor himself .

The main benefits of implementing BPM are seen with:

increasing process transparency ;
objectivity in controlling the company’s performance ;
greater productivity and efficiency of employees;
reducing operating costs ;
the intelligent integration of management systems – such as CRM, task and project management, intranet and process automation rules;
document management and
the analysis of business indicators.
What is needed to implement BPM?
To implement BPM, business process management systems (BPMS) are required. As we said, BPM combines principles and practices from the mapping phase to periodic improvement. Therefore, it is necessary to use BPMS to put this project into practice, so that it is possible to map, execute, automate and monitor processes.

BPMSs are the evolution of workflow or work management platforms. This is because, in addition to being based on the interdisciplinary analysis of the organization, they are implemented with the aim of optimizing belize telemarketing data the workflow . Nowadays, with the growth of digital transformation , BPMs are considered business operation environments , since they are capable of bringing together processes from different areas of the company.

Implementing BPM in your company
Do you want to implement BPM in your company? You will need a BPMS to implement effective process management. It will enable the creation of models and process automation . The choice of process management system must be made carefully. The system will be responsible for more efficient management and can, in fact, contribute to the achievement of the company's goals. But, more than a system, it is essential to have the expertise of a BPM specialist !

This specialist can be part of your company, a consultant or a business partner. The fact is that their experience will allow them to analyze and plan workflows , connect with tools that can automate processes and define metrics that should be analyzed to find points for improvement .

Just as BPM is adaptable, the process manager's work steps adapt from one organization to another. In general, the implementation method is guided by analyzing the organization, modeling, executing, analyzing and optimizing processes.

However, the area of ​​activity is larger and includes:

the creation of the management project ;
process modeling ;
process analysis ;
process design ;
process performance management – ​​which will measure the processes;
process transformation – which improves, redesigns or reengineers processes ;
the organization of process management – ​​project governance
corporate process management – ​​which aligns processes with the organization’s strategy and resources .
Tools used in BPM
Next, learn about the main tools involved in implementing business process management.

Task and Project Manager
The task manager is perhaps the most common tool when it comes to process management. But at this point, you've probably already realized that implementing BPM in your company goes beyond systematizing workflows . Still, it's essential for operationalizing the modeling, execution, and analysis of activities.

It is especially useful for making it clear to employees and managers how work is organized. Formats such as Kanban, Gantt charts, calendars, and lists are useful for this purpose. However, it is the intelligence of BPM that will allow you to associate management with the benefits of process automation and integration with other systems. In this way, it truly makes work more efficient.

Process automation
When starting to implement BPM, one of the main analyses performed is the processes that can be automated. By combining the experience of the company manager with the expertise of the implementer, it will be possible to identify repetitive processes of low complexity carried out by employees and that have the potential to be carried out by “machines”.

Process automation is closely linked to improving department performance and increasing productivity. It has the advantage of being measured more objectively than human processes. Therefore, based on automation analysis reports, it is easier to find bottlenecks in workflows and propose process optimization plans.

Customer relationship management (CRM)
More than just a platform for communicating with prospects and customers, CRM is an important operational center that can (and should!) be optimized. Processes such as sales funnels , follow-ups, and handovers , for example, are routines that can be improved. All of this can be achieved with proper mapping , the support of automation , and adjustments to workflows.

Internal Communication and Intranet
BPM does not forget about human resources as an important factor in the development of processes. Therefore, process management seeks to integrate people management and internal communication tools . In this way, it is possible to gather productivity data, points of contact , etc. to identify bottlenecks and needs for change in the team.