This innovative service allows any citizen to send photos and videos of observed problems directly to Sanepar, contributing to a quick and effective response from the technical team.
With a focus on simplified service, this initiative seeks to optimize the sewage collection system and the distribution network, promoting improvements in basic sanitation and environmental conservation.
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How does WhatsApp work to report water and sewage leaks?
To use the leak reporting service via WhatsApp, simply send a message chinese overseas asia database to Sanepar's number (41) 99544-0115 and follow the instructions. Here is a summary of the step-by-step process:
Access the channel : Add the Sanepar number to your WhatsApp and start the conversation with the virtual assistant “Sane”.
Choose leak option : By typing “2”, you select the option to report a water leak or change the water quality.
Upload photos or videos : Then, choose option “3” to attach photos or short videos, up to 30 seconds long. Images can be a great help in identifying the problem.
Provide location : After uploading the images, you will be asked to provide the address and city where the leak was detected. This helps the team find the exact point in the collection network or distribution network.
The new service does not require prior registration or user identification, making the process quick and accessible to everyone.
Sanepar's digital service tool offers several benefits that positively impact the population and the environment:
Speed of service : The images received help the team to identify leaks accurately, speeding up correction and minimizing water waste.
Ease of Access : Since WhatsApp is widely used, the reporting process becomes simple and accessible.
Environmental benefit : Rapid identification of leaks contributes to the preservation of clean water and prevents major problems in the sewage collection system.
Support for the technical team : Images sent by citizens can assist the Sanepar team of geophonists, who carry out searches with specialized equipment to detect hidden leaks, especially those that appear in the middle of the street.
Types of leaks that can be reported to Sanepar
Sanepar encourages the public to report any type of water or sewage leak, whether observed in the middle of the street, on sidewalks or inside properties. The main types of leaks include:
Water leak : If you notice water accumulating on a street or sidewalk, especially in places where there should be no moisture, this could indicate a leak in the distribution network.
Domestic sewage leak : It is common to identify sewage leaks by the presence of dirty water, grayish in color and with a characteristic odor. This type of leak can occur due to obstructions in the collection network, which can vary depending on improperly disposed waste.
These occurrences, if not treated quickly, can cause problems with the sanitation system and even affect the well-being of the surrounding population.