Customer Service Tips for Real Estate Agents in a Hurry

[Dimaeiya333]

It's fine to say it: Good real estate customer service isn't just good for the customer. Like a little chocolate, it's good for you too, but it's not said. Why? I guess because of the understandable priority given to customers in real estate. To gain their trust. To convert. And, ideally, to be their "real estate agent" for the long term.

To keep burnout at bay, real estate agents should think of client retention more like this: Real estate customer service that is convenient for you and your clients means you are at your best while you are fulfilling those clients. Now that is a deal worth closing. As a real estate agent on the go, ways to make your customer service convenient for everyone involved are what I liken to the triple S of simplify, sanity check, and accelerate.

Read on to see what I mean in this short read with some thoughts from none other than Forrest Gump (and his mother!) along the way.

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Real Estate Customer Service: Simplifying
Real estate customer service tips for agents on the run: Keep things simple
Customer Service Tips for Real Estate Agents on the Run: Keep Things Simple
"Stupidity is like stupidity." -Forrest Gump

Streamlining customer service on the agent side means better managing how c manufacturing directors email lists ustomer communication and activity comes to you. If you're checking multiple email accounts, maybe even a couple of phone numbers — one for work and one personal — and social media on top of that, you're making it harder than it needs to be.

Leads are a different beast in real estate, because the loyalty process can be personal and even outside of business hours. There's a story behind every home that sells. And another story behind why someone wants to live in that neighborhood or on that street. Getting these stories sent to you via text or email is common.

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Real estate tools like our Social Inbox can help. No gimmicks. This tool combines all of your clients’ stories (and demands!) across email, website chat, and social activity into one platform – Facebook, Instagram, and WhatsApp in particular. This means that both following up and responding to client communication works as if it’s happening in one place – which, if you think about it, is how it should be.