The data Let’s start out by taking a moment to really reflect on what it means that 96% taiwan business email list of adults read local business reviews. Basically almost everyone in your community is perusing this content, making it the widest possible road to your front door, but the truth is that it exists in a space you only partially control. Given that only 11% of review-readers trust brand messaging over public opinion, reviews matter greatly, and it’s a tough reality that they mainly happen in digital spaces you rent rather than own.
with your reviews on third party platforms like Google, Nextdoor, or Yelp, such as a spam attack, or the random disappearance of your reviews due to a bug or update, or a single irate customer shouting half-truths or downright falsehoods through a megaphone amid a small number of reviews, you have limited direct recourse for resolution. Platforms may or may not respond to your pleas for help, and some customers may ignore even your best offers to resolve their complaints – the sense of lost control is not imaginary.