Are you still not implementing the omnichannel strategy in your business? Then you are wasting money and still failing to earn more and attract more patients than you ever thought possible.
Want to understand more? Then keep reading!
WHAT IS THE OMNICHANNEL PLATFORM?
Before anything else, we need to clarify what omnichannel itself is.
Omnichannel is a marketing strategy in which all of a company's communication channels are interconnected and can be accessed in a unified manner through a platform, such as Tactium OMNI .
This improves communication on both sides — patient and company.
Tactium OMNI , for example, puts in the palm of your thailand whatsapp data hand, with ease, the opportunity to interact through the most varied channels: WhatsApp, chat, email, SMS, self-service on your website, all integrated and with a unified view on the same platform.
OMNICHANNEL IN THE HEALTHCARE AREA: WHAT ARE THE BENEFITS?
Builds patient loyalty: all that the current customer — who is also a patient — wants is practicality and quality; if you can offer them quick and effective responses, they will give you preference.
Optimizes service time: when the attendant has all the information centralized in one place, the patient does not need to repeat their data and demands, which saves time — both for the attendant and for the patient, who is more satisfied.
Improve your market positioning: answer this question: when hiring a service, do you trust a friend's recommendation or an advertisement on the internet more? I bet you answered the first option. And that's what you get when you offer better service to your patients: they become your ambassadors and you grow your position in the market organically and effectively.
HOW CAN THE OMNICHANNEL PLATFORM CHANGE THE WAY PATIENTS ARE TREATED?
In addition to bringing the convenience of integrating all channels and thus ensuring that communication remains fluid from start to finish, omnichannel becomes even more powerful when interconnected with other technologies, such as virtual assistants (also known as bots), such as Tactium BOT , to respond to frequent demands — making registrations, sending automatic reminders, making charges and giving simple instructions — and Customer Experience tools , such as Tactium CRM , to create a personalized relationship model with each patient and store all information in an organized manner.