Where is your company now?

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Champions – Companies with pride and smooth CX operations

Riser – Competitors moving towards superior CX

Emerger – A company that is establishing itself but still has room to grow

Starters – Companies at risk of falling behind if they don’t evolve their CX
This framework sets out CX maturity success stories albania phone number list and allows companies to compare, contrast, and improve their CX operations by identifying where they are and where they need to improve. We’ll start by taking a closer look at how champions put customers at the center of everything they do, and then dive deeper into how they leverage agile tools to meet the needs of customers and agents.

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Want to be customer-centric? Here are the secrets of a champion.
Customer-centric operations start with the support team. Champions not only train and staff their support teams appropriately, but also invest in cutting-edge technologies that make their jobs easier. This includes seamless transitions between channels, improved customer visibility, and artificial intelligence. While most small businesses surveyed (89%) believe they need to innovate to stay competitive, Champions are more likely than others to prioritize CX.