Consumers prefer to communicate with brands in writing

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The key takeaway from the entire study is that customers have become more demanding and expect a higher level of service. In addition, consumers now have higher expectations for virtual and remote service.

To win over demanding clients first and foremost:

do what you promised the client;
constantly look for ways to improve the quality of service in both online and offline formats;
if you fulfill all your obligations to the client, communicate efficiently, politely and involvedly, and on top of that evoke super-emotion, then you will definitely boost client loyalty and be able to grow him into a brand advocate;
and, of course, invest in training your staff, their development, so that they can meet the increased demands norway consumer email list of customers.
And your clients will be happy, comfortable, their expectations will match reality, and you will have long-term mutually beneficial cooperation with them.


According to research by edna experts , Russians increasingly prefer messengers when communicating with brands: 50% read messages and save interesting ones.