The situation with our foreign “partners” is approximately the same: there are solutions that work on the basis of PA1.0 and they are aimed at dialogue control, coaching and meeting summaries, but there were no solutions for filling CRM at that time. But over the past 6 months, we have seen the emergence of three startups outside the Russian Federation that are trying to solve the problem of entropy in CRM. One of them (Winn.ai) raised Seed for $17M half a year after its foundation.
Examples:
SalesAl.com – appeared in September 2022. In May 2023, the site was no longer pingable. RIP
Copilot . YC participants at the end of last year, they are also trying to solve the problem of creating data in CRM from dialogues. For now, they have gone the way of a faster horse, making a summaryr (summary – meeting).
Here's a detailed explanation of the difference between summary and data, and why ChatGPT won't solve our problem.
So, we have a problem – no one understands what is luxembourg mobile database happening inside the dialogue . No one understands what the salesperson is saying, and no one understands what the client is saying. And this problem is global, when marketers bring in a lead, and then this lead disappears somewhere, and the marketers don’t understand anything. It starts: This.
And what did he say? This. And what did you say? And so on ad infinitum. And so, for each deal, they torture each salesperson. If you have ten of them, you are already in overdrive, you start creating quality control, scripts, you start to inflate costs, overheads, etc. And the controllers still can’t listen to everything.