No response to negative comments
Posted: Sun Feb 02, 2025 9:13 am
Reacting to negative comments
It is not enough to simply publish a post and wait for positive results - it is necessary to regularly evaluate their popularity, as well as study reader feedback, paying special attention to comments travel agency email list whose authors speak negatively about the quality of a product or service. This is relevant not only for Facebook*, but for all social networks.
A timely response to negative reviews can save a company from serious problems in the future. Customers do not forgive when their opinion is ignored, and can seriously damage your reputation. This means that work with negative comments under a post must be put under control.
Let's highlight a few important points:
— Don't argue, even if you're sure you're right . Impeccable service leaves no room for complaint. If a person is unhappy, they have a reason for it. It's easier to apologize and give a small gift in the form of a discount or other nice bonus.
— The social network Facebook* is a platform for informal communication, take this into account when answering . A standard template, written in dry bureaucratic language, will only anger the client.
— Don’t delete comments you don’t like . Your desire to maintain a positive image is understandable, but the fact that unpleasant comments disappear from the feed will not go unnoticed by your subscribers. Work on correcting the shortcomings, not on deleting information about them.
— The fact that a person was not too lazy to go to the page and write about their negative experience of cooperation with your company is a good sign . You got a chance to learn about your failures first-hand and correct the shortcomings. A complete lack of negative reviews should be a warning sign: this is an indicator of complete indifference to your product.
Begging for likes
It is bad manners to beg your followers to click “Like” or share a post. Such intrusiveness does not inspire respect. Make your posts really useful, and people will want to like or share a link to their friends. Another way to get more positive ratings is to convince users to do so by offering them something in return.
It is not enough to simply publish a post and wait for positive results - it is necessary to regularly evaluate their popularity, as well as study reader feedback, paying special attention to comments travel agency email list whose authors speak negatively about the quality of a product or service. This is relevant not only for Facebook*, but for all social networks.
A timely response to negative reviews can save a company from serious problems in the future. Customers do not forgive when their opinion is ignored, and can seriously damage your reputation. This means that work with negative comments under a post must be put under control.
Let's highlight a few important points:
— Don't argue, even if you're sure you're right . Impeccable service leaves no room for complaint. If a person is unhappy, they have a reason for it. It's easier to apologize and give a small gift in the form of a discount or other nice bonus.
— The social network Facebook* is a platform for informal communication, take this into account when answering . A standard template, written in dry bureaucratic language, will only anger the client.
— Don’t delete comments you don’t like . Your desire to maintain a positive image is understandable, but the fact that unpleasant comments disappear from the feed will not go unnoticed by your subscribers. Work on correcting the shortcomings, not on deleting information about them.
— The fact that a person was not too lazy to go to the page and write about their negative experience of cooperation with your company is a good sign . You got a chance to learn about your failures first-hand and correct the shortcomings. A complete lack of negative reviews should be a warning sign: this is an indicator of complete indifference to your product.
Begging for likes
It is bad manners to beg your followers to click “Like” or share a post. Such intrusiveness does not inspire respect. Make your posts really useful, and people will want to like or share a link to their friends. Another way to get more positive ratings is to convince users to do so by offering them something in return.