Tools supporting customer journey mapping

[nusaiba129]

In addition, they introduced the “Superhost” feature, which makes it easier to find top-rated hosts. The “Superhost” program recognizes hosts who provide exceptional service, have high guest ratings, and consistently maintain excellent standards. This gives customers more confidence in their chosen listings, which shortens the decision-making process and increases the satisfaction of their stay.

airbnb superhost customer journey map

Source: www.airbnb.pl

These changes have improved the user experience, allowing india telegram data users to find the perfect place to stay faster. The result has been a significant increase in bookings and higher customer satisfaction, which has had a positive impact on platform loyalty.

Example 2 – fear of not fitting in:
eobuwie.pl has identified that one of the main challenges in selling footwear online is the inability to try on shoes before purchasing.

To address this, the company has implemented an innovative system called esizeme, which allows customers to choose the right shoe size based on a 3D scan of their feet. This allows users to choose the right shoe size and model much more precisely.