Start listening to your customers’ voices today
Posted: Sun Feb 16, 2025 3:21 am
3. Allegiant Air transforms customer care strategy by listening to VoC
Allegiant Air uses voice of customer data to alleviate its customer service volume, retain customers and build brand loyalty. With Sprout’s Tagging system that features rules built around keywords, Allegiant quickly identifies a customer’s need and responds to it. They have been able to build smoother team collaboration, identify areas that need more focus and found new ways to put the customer first.
Customer satisfaction is crucial to having return customers and a superior brand reputation that boosts your financial performance through recurring revenue.
An intelligent social media management tool like Sprout helps you do this and more. Gather and analyze large amounts of VoC data quickly and accurately to surface business-critical insights, from hidden market trends to customer preferences, and implement those insights into your social strategy in one platform.
And without the right social media marketing tools, your social strategy may business owner data fall flat before given the chance.
Good social media marketing can transform the success of your brand. But without an arsenal of specific, powerful tools that align with your organization’s goals, you can’t create or share valuable content, or attract new audiences or drive meaningful engagement.
The list of marketers’ responsibilities never stops growing. Luckily, we’re doing a detailed breakdown of what you should be looking for in each social marketing solution, so you don’t have to. Let’s dive in.
Allegiant Air uses voice of customer data to alleviate its customer service volume, retain customers and build brand loyalty. With Sprout’s Tagging system that features rules built around keywords, Allegiant quickly identifies a customer’s need and responds to it. They have been able to build smoother team collaboration, identify areas that need more focus and found new ways to put the customer first.
Customer satisfaction is crucial to having return customers and a superior brand reputation that boosts your financial performance through recurring revenue.
An intelligent social media management tool like Sprout helps you do this and more. Gather and analyze large amounts of VoC data quickly and accurately to surface business-critical insights, from hidden market trends to customer preferences, and implement those insights into your social strategy in one platform.
And without the right social media marketing tools, your social strategy may business owner data fall flat before given the chance.
Good social media marketing can transform the success of your brand. But without an arsenal of specific, powerful tools that align with your organization’s goals, you can’t create or share valuable content, or attract new audiences or drive meaningful engagement.
The list of marketers’ responsibilities never stops growing. Luckily, we’re doing a detailed breakdown of what you should be looking for in each social marketing solution, so you don’t have to. Let’s dive in.