Instagram social listening vs. social media monitoring

[mstakh.i.mom.i]

Quick side note! Let’s take a moment to break down what Instagram listening isn’t.

Listening is about more than @mentions, comments and #hashtags

Terms like “monitoring” and “listening” often get used interchangeably among marketers. They aren’t the same, though.

Social media monitoring is the act of tracking @mentions, comments and hashtags. Monitoring is a crucial aspect of listening, but it’s only part of the process.
Instagram social listening involves translating conversations and customer oman mobile database talking points into action.
Interactions matter, but so does context. Think about it. Someone tagging a fashion brand in their OOTD post versus calling out that brand’s products are apples and oranges.

A tag simply means, “This is what I’m wearing/using.” A call-out goes deeper into what they love about the product or why they chose it specifically. Also, not every mention of your business on Instagram involves a direct call-out or tag. This is likely to happen when people are complaining about your brand or expressing their frustration.

Social listening for Instagram is about deciphering the context behind those relevant conversations. This then empowers you to take appropriate action and make informed decisions.