Connecting new employees or branches
Posted: Thu Feb 20, 2025 10:13 am
Significant cost reduction One of the most significant advantages is the lower cost of VoIP communication compared to landline and mobile telephony. The savings become especially noticeable if the company often makes international calls. In addition, installing and connecting VoIP equipment does not require significant investment: it is enough to download a special program for calls - a softphone - to a computer or a regular mobile phone. Continuous customer service Since online shopping is available 24/7, customers need support at all times. VoIP allows one support number to be used for branches in different time zones. This way, calls to closed offices can be routed to those still in business. Robots that process requests without the involvement of live operators also help ensure uninterrupted customer service.
Scalability and organization of remote offices Online stores experience brazil cell phone number list seasonal fluctuations in demand, as well as during holidays and sales. With IP communication, you can easily increase the number of telephone channels so as not to lose customers due to long waits for an answer, and when the flow of callers decreases, remove channels so as not to overpay for their use. to the telephony will also not be difficult, and communication via internal short numbers will be free. Automation of tasks and integration with other systems Automatic execution of repetitive operations increases the productivity of the support service and allows you to devote more time to complex tasks, and integration with CRM systems is needed to track and analyze interactions with clients.
Scalability and organization of remote offices Online stores experience brazil cell phone number list seasonal fluctuations in demand, as well as during holidays and sales. With IP communication, you can easily increase the number of telephone channels so as not to lose customers due to long waits for an answer, and when the flow of callers decreases, remove channels so as not to overpay for their use. to the telephony will also not be difficult, and communication via internal short numbers will be free. Automation of tasks and integration with other systems Automatic execution of repetitive operations increases the productivity of the support service and allows you to devote more time to complex tasks, and integration with CRM systems is needed to track and analyze interactions with clients.