Communication scenarios
Sometimes customers contact your store's customer service to ask about the products they are interested in. This is the perfect time to use our communication scenarios , which can include upselling and cross-selling. Take a look at an example of such a conversation:
In this case, the conversation takes place on WhatsApp, but you can also use other channels. And because this scenario is pre-programmed in our system, this conversation happens 100% automatically. So your marketing chinese overseas canada database automation tool can help you get more deals, even when you’re asleep! MA scenarios are one of our most versatile tools. Learn more about them, because they can have dozens of different applications in e-commerce!
Finally, you can increase the average order value of your online store by re-engaging potential customers who have already shown interest in your products but have not completed their purchase. Abandoned processes are very common in e-commerce, and if you do nothing about them, you are losing hundreds (or even thousands) of dollars each month.
Using automatic reminders, you can encourage shoppers to return to your store and complete their order. Here, you can also use upselling or cross-selling, if possible. For example, an abandoned cart email can not only remind the user about the products waiting to be completed, but also include a time-limited discount or other offer. This way, you can encourage your customers not only to come back and buy what they were planning to buy originally, but also make them buy more products!