The 10 advantages of digital billing with SMS and how to do it

[fatimahislam]

Digital debt collection via SMS is a strategy used by companies that want to optimize credit recovery. With a high reach and an opening rate of over 95%, SMS allows messages to be delivered instantly, increasing the customer response rate.

Furthermore, it is an economical alternative, reducing operational costs compared to phone calls or physical correspondence. Process automation also makes it possible to send personalized reminders, making communication more assertive and humanized.


To implement digital billing with SMS, the company must integrate a triggering platform into its system, ensuring automated sending and monitoring of responses.

However, some precautions must be taken. Messages must be objective rcs data lebanon comply with LGPD standards , avoiding SPAM or invasive approaches . In addition, offering customer service channels for negotiation improves the customer experience and strengthens the company's reputation in the market.

And, of course, in today's article, Disparo Pro will talk more about the benefits of making digital payments via SMS!

1. Instantaneity in sending and receiving
One of the main advantages of digital billing with SMS is its immediacy. Sending messages is practically immediate, allowing companies to reach customers quickly.

By using SMS, business owners can ensure that payments reach customers at the right time, without delays. In addition, customer responses tend to be faster, making it easier to resolve financial issues in real time. This speed provides a more productive workflow and prevents payments from being delayed due to lack of communication.


2. High reach and open rate
Another great advantage of SMS for digital billing is its high reach. According to studies, around 98% of text messages are opened by recipients, representing a higher opening rate than emails, for example.

This means that when sending a billing request via SMS, companies have a much better chance of ensuring that the message will be read by the customer. This high read rate increases the chances of conversion, as more people will have immediate access to the payment request.

3. Ease of use for businesses and customers
Digital billing via SMS is also extremely easy to use, for both businesses and customers. For businesses, the process of creating and sending messages is simple and can be automated through specific platforms, saving time and reducing errors.

For customers, SMS is an intuitive and accessible tool, since almost everyone has a cell phone and is used to communicating via text. This makes the payment process easier, making it more convenient for the customer, who can even pay the bill directly through links included in the message, if integrated with payment platforms.

4. Higher response rate compared to other forms of contact
When compared to other forms of communication, such as emails or phone calls, SMS has a much higher response rate.

After all, text messages are more direct and require less effort than an email or voice call. Customers who receive an SMS with a bill usually respond more quickly, whether to confirm payment or to clarify any doubts.

This high level of interaction is a factor in ensuring that payments are made on time, improving the collections process.

5. Reduction of operating costs
One of the most attractive advantages of SMS billing is the reduction in operational costs. Using SMS platforms to send bills is cheaper than traditional methods such as sending letters or making phone calls.

Furthermore, the cost per message sent is much lower than the cost of other forms of communication, resulting in considerable savings for companies, especially those with a large customer base.

Automating the collection process also helps reduce the need for human resources, as messages can be sent in a scheduled manner and without the direct intervention of operators.

6. Process automation and personalized messages
One of the great advantages of digital billing with SMS is the automation of processes. Through specialized platforms, it is possible to schedule the sending of billing messages at specific times, to a certain number of customers, without the need for manual intervention.

This saves time and resources and also increases the performance of collection campaigns. In addition, messages can be personalized according to the needs of each customer.

This makes communication more humanized, avoiding the feeling that it is just a generic notice. Personalizing messages, such as the customer's name or specific information about the debt, makes the experience more personal and increases the chance of payment.

7. Avoids embarrassment and makes the approach more discreet
SMS debt collection also offers a more discreet approach compared to other traditional debt collection methods . While telephone calls can make it uncomfortable for customers to discuss debts in public, SMS allows debt collection to be done privately and without embarrassment.

Customers can read the message at their convenience and respond with more peace of mind. This discreet approach also helps maintain a good relationship between the company and the customer, avoiding embarrassing or negative situations.

8. Possibility of API integration
Another benefit of digital billing with SMS is the possibility of API integration with billing systems already used by the company. Accounts receivable management systems, CRMs and payment platforms can be connected directly to SMS sending solutions, allowing the automation of sending billing notifications in real time.

With the integration, it is possible to send payment reminders, late payment notices, as well as update payment status automatically, all in a synchronized manner.

9. Improvement in credit recovery rate
Digital debt collection via SMS has proven to be an effective tool for improving credit recovery rates. The direct and objective format of text messages ensures that customers receive notification of their outstanding debt quickly.

Additionally, as mentioned earlier, high SMS read rates increase the likelihood that customers will actually see the charge.

Consequently, it leads to a higher payment rate, especially when SMS is used as a complementary tool to other means of communication, such as Voice Message and WhatsApp Marketing .

Studies show that text messages have a much higher response rate than other traditional debt collection channels, such as letters or phone calls.

10. 24/7 availability for sending messages
One of the great advantages of SMS over other billing methods is its 24/7 availability . Unlike phone calls or sending letters, which are dependent on business hours, SMS messages can be sent at any time of the day or night, 7 days a week.

Therefore, even outside business hours, the company can continue to communicate with customers, reminding them about pending payments or informing them about updates to payment conditions.

The ability to send messages at any time offers flexibility for both companies and customers, as well as increasing the chances of credit recovery, as customers can be notified immediately and conveniently.