Technical hotline recruitment for improving customer experience
Posted: Thu Jan 02, 2025 8:36 am
Whether B2C or B2B, technical hotlines need highly whatsapp data qualified personnel, but how do you recruit them? With our 35 years of experience, we will share with you some little secrets on technical hotline recruitment. Because yes, good recruitment in technical hotlines is essential today, it is a matter of your reputation and by extension your sales.
So yes, for many of you, internalizing a technical hotline is manageable, but how do you do it when your sales increase? Do you choose to recruit more, to use an outsourced technical hotline? Rather low-cost or specialized? The objective you must meet is above all customer satisfaction. By customer satisfaction, we mean offering a pleasant user experience, because a satisfied customer is a loyal customer who will recommend your brand.
So, how do you do the right recruitment in technical hotline to offer a good customer experience and thus create more commitments.
As mentioned in the introduction, recruiting technicians is extremely important to provide a good customer experience. Customer experience must be at the heart of your marketing and sales strategies. Many studies show that customer experience is a crucial issue for the good health of a company.
Indeed, nearly 95% of satisfied customers will use your brand if they have a need and this is thanks to a successful customer experience. In addition, 75% of them will not hesitate to commit to your brand. This commitment in B2B materializes around social networks and word of mouth .
Hiring the right technician also has a significant economic value. Indeed, if the technician is able to answer a reasonable number of calls, it has a significant economic value, particularly in an outsourcing context. If you employ an outsourced person, your cost price will be lower and you will also have a better ROI. In addition, we know from experience that very good technicians are often requested by customers themselves when they call.
So yes, for many of you, internalizing a technical hotline is manageable, but how do you do it when your sales increase? Do you choose to recruit more, to use an outsourced technical hotline? Rather low-cost or specialized? The objective you must meet is above all customer satisfaction. By customer satisfaction, we mean offering a pleasant user experience, because a satisfied customer is a loyal customer who will recommend your brand.
So, how do you do the right recruitment in technical hotline to offer a good customer experience and thus create more commitments.
As mentioned in the introduction, recruiting technicians is extremely important to provide a good customer experience. Customer experience must be at the heart of your marketing and sales strategies. Many studies show that customer experience is a crucial issue for the good health of a company.
Indeed, nearly 95% of satisfied customers will use your brand if they have a need and this is thanks to a successful customer experience. In addition, 75% of them will not hesitate to commit to your brand. This commitment in B2B materializes around social networks and word of mouth .
Hiring the right technician also has a significant economic value. Indeed, if the technician is able to answer a reasonable number of calls, it has a significant economic value, particularly in an outsourcing context. If you employ an outsourced person, your cost price will be lower and you will also have a better ROI. In addition, we know from experience that very good technicians are often requested by customers themselves when they call.