Within The Training Processes
Posted: Thu Jan 02, 2025 9:50 am
For This Reason, It Is Very Important That Agents Are Well Trained And Decisive, And Thus Be Able To Offer A Good Quality Of Service. In This Way, A Good Image Of The Company Will Be Created. For Teleoperators We Must Differentiate Between Training For New Recruits And Training For Existing Agents. For New Hires, We Can Guide The Training Depending On The Number Of People Who Join Our Service. We Will List Some Brief Guidelines To Follow: – In Group Incorporations It Is Advisable To Also Give The Training In Groups, Since This Allows Us To Optimize Our Time And Send The Same Message To Future Employees.
– The First Step Would Be A Presentation Of The Service brazil phone number library They Are Going To Provide, With The Subsequent Explanation Of How It Works, The Protocols, Procedures And Peculiarities, Trying To Make It As Pleasant And Clear As Possible. – Depending On The Lighting, Space And Ventilation Conditions Of The Room Where We Are Going To Give The Training, It Is Advisable To Give Breaks At Least Every Two Hours (Depending On The Total Duration, This Time Is Variable, But Must Always Be Proportionate). This Will Prevent New Teleoperators From Disconnecting And We Will Transmit Much Better What We Want To Communicate To Them.
– Interactive Methods Can Be Used During The Teleoperator Training Process. An Example Would Be To Propose Assumptions, Separating Them Into Groups, And Giving Them Roles Or Roles That They Must Interpret, Applying The Knowledge They Have Assimilated In Our Training. The Most Common Thing Is That One Group Plays The Role Of Client And Another That Of Teleoperator, And, In The Case That We Indicate To Them, They Must Apply The Protocols And Procedures Of Our Company. Later, Another Case Can Be Proposed To Them In Which The Roles Are Reversed.
– The First Step Would Be A Presentation Of The Service brazil phone number library They Are Going To Provide, With The Subsequent Explanation Of How It Works, The Protocols, Procedures And Peculiarities, Trying To Make It As Pleasant And Clear As Possible. – Depending On The Lighting, Space And Ventilation Conditions Of The Room Where We Are Going To Give The Training, It Is Advisable To Give Breaks At Least Every Two Hours (Depending On The Total Duration, This Time Is Variable, But Must Always Be Proportionate). This Will Prevent New Teleoperators From Disconnecting And We Will Transmit Much Better What We Want To Communicate To Them.
– Interactive Methods Can Be Used During The Teleoperator Training Process. An Example Would Be To Propose Assumptions, Separating Them Into Groups, And Giving Them Roles Or Roles That They Must Interpret, Applying The Knowledge They Have Assimilated In Our Training. The Most Common Thing Is That One Group Plays The Role Of Client And Another That Of Teleoperator, And, In The Case That We Indicate To Them, They Must Apply The Protocols And Procedures Of Our Company. Later, Another Case Can Be Proposed To Them In Which The Roles Are Reversed.