How to Organize an eNPS Survey
Posted: Sun Jan 12, 2025 7:49 am
Let's look at the key steps for planning, preparing, conducting, and analyzing eNPS surveys to help your organization gain valuable insights into your team and make data-driven decisions moving forward.
Clarify goals
During the preparatory stage of the eNPS assessment, it is necessary to answer the questions: “Why does our company need this? How will the survey results be used? If we find out that employees give the company 7 points, what should we do next?”
Unless there is a clear plan for how the results will be used, don’t measure loyalty just for the sake of it or because it’s trendy. Otherwise, employees will quickly realize that the surveys are just a formality.
Clarify goals
Source: shutterstock.com
Typically, the desire to measure list of us phone data employee loyalty is driven by a specific problem. For example, if an internal referral program is not working or the company is experiencing high employee turnover and needs to find out the reasons.
One company started implementing eNPS when the organization became difficult to control due to rapid growth. Startups often have confusion in business processes, high uncertainty, and significant workload for the team. This is exactly what was happening at this company.
The leaders wanted to get to the bottom of everything and understand:
Are the staff comfortable working in a startup environment?
are the specialists ready to go and develop further with the enterprise;
what employees lack and what are their requests;
what is important for employees at the enterprise;
what employees want;
how to properly take care of staff and maintain the motivation of specialists.
Selection of survey methods
Before conducting a staff survey, you need to choose a suitable methodology for its organization. The main factors for choosing include a clear interface, data analysis capabilities, and adaptability in settings.
Tools like Testograf for HR professionals are great for this task. They allow you to conduct interviews with different types of questions, including those on employee loyalty assessment, and perform in-depth analysis of the information collected.
Selection of survey methods
Source: shutterstock.com
Working with such an online platform for assessing eNPS helps not only to determine the index indicator, but also to identify all aspects that affect it. Unlike online eNPS questionnaires or paper questionnaires, a resource for conducting surveys and research simplifies and speeds up the analysis process, and also significantly increases its accuracy by 80%.
Such a platform must meet a number of criteria:
Clarify goals
During the preparatory stage of the eNPS assessment, it is necessary to answer the questions: “Why does our company need this? How will the survey results be used? If we find out that employees give the company 7 points, what should we do next?”
Unless there is a clear plan for how the results will be used, don’t measure loyalty just for the sake of it or because it’s trendy. Otherwise, employees will quickly realize that the surveys are just a formality.
Clarify goals
Source: shutterstock.com
Typically, the desire to measure list of us phone data employee loyalty is driven by a specific problem. For example, if an internal referral program is not working or the company is experiencing high employee turnover and needs to find out the reasons.
One company started implementing eNPS when the organization became difficult to control due to rapid growth. Startups often have confusion in business processes, high uncertainty, and significant workload for the team. This is exactly what was happening at this company.
The leaders wanted to get to the bottom of everything and understand:
Are the staff comfortable working in a startup environment?
are the specialists ready to go and develop further with the enterprise;
what employees lack and what are their requests;
what is important for employees at the enterprise;
what employees want;
how to properly take care of staff and maintain the motivation of specialists.
Selection of survey methods
Before conducting a staff survey, you need to choose a suitable methodology for its organization. The main factors for choosing include a clear interface, data analysis capabilities, and adaptability in settings.
Tools like Testograf for HR professionals are great for this task. They allow you to conduct interviews with different types of questions, including those on employee loyalty assessment, and perform in-depth analysis of the information collected.
Selection of survey methods
Source: shutterstock.com
Working with such an online platform for assessing eNPS helps not only to determine the index indicator, but also to identify all aspects that affect it. Unlike online eNPS questionnaires or paper questionnaires, a resource for conducting surveys and research simplifies and speeds up the analysis process, and also significantly increases its accuracy by 80%.
Such a platform must meet a number of criteria: