Customer-Centric Internal Involvement
Posted: Sun Dec 22, 2024 4:36 am
Understanding and managing each valuable customer as a project, with its stages and managed as a project (sales team) is important for proper B2B customer management.
Increasingly, job advertisements for KAMs or Industrial Sales Representatives value knowledge in project management.
Finally, the value of a great B2B client today consists of daring to develop or count on them in parallel projects (development of Value Proposition, testing products, attending fairs, innovation, etc.) that foster kuwait phone number owner trust, ensure the relationship and provide "fresh air" to the people in B2B organizations.
This is already part of the Commercial Management of sales networks of many B2B companies: pure project management.
In your B2B value proposition, do you value learning and relationships with your best customers?
The organization must understand that B2B Customer Management will no longer be an exclusive topic for Sales and Marketing.
Understanding and making it clear that part of any employee's work has an impact on B2B Customer Satisfaction and Experience when it comes to building loyalty is very important for moving forward.
Increasingly, job advertisements for KAMs or Industrial Sales Representatives value knowledge in project management.
Finally, the value of a great B2B client today consists of daring to develop or count on them in parallel projects (development of Value Proposition, testing products, attending fairs, innovation, etc.) that foster kuwait phone number owner trust, ensure the relationship and provide "fresh air" to the people in B2B organizations.
This is already part of the Commercial Management of sales networks of many B2B companies: pure project management.
In your B2B value proposition, do you value learning and relationships with your best customers?
The organization must understand that B2B Customer Management will no longer be an exclusive topic for Sales and Marketing.
Understanding and making it clear that part of any employee's work has an impact on B2B Customer Satisfaction and Experience when it comes to building loyalty is very important for moving forward.