A wide circle of communication with specialists from various fields of activity, acquisition of necessary connections and contacts.
High level of demand for the profession.
Good career growth.
Ability to work remotely in certain situations.
The profession has a large creative component that allows you to apply your talents.
There are also disadvantages to this work:
Irregular working hours, sometimes you will have to go to work on holidays, weekends and even during vacation.
Personal responsibility for results.
Working with multiple zalo data package tasks simultaneously.
Frequently finding yourself in a stressful situation.
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Alexander Kuleshov
Alexander Kuleshov
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Types of Customer Service Managers
The position of customer service manager can be occupied by completely different people. Based on how they organize the work process, how they communicate with people, these employees can be conditionally classified into different types. Effective ones include:
Erudite . Has knowledge in many areas. Can quickly assess the situation and make a decision. Will benefit any company, as through logical reasoning will quickly convince the customer to make the right decision.
Executive . Such a specialist strictly follows the instructions. Sometimes this quality helps. But if a non-standard approach is required, creativity is displayed, then here he is lost. Such workers are irreplaceable in trade, where it is important to follow the regulations, and all actions are uniform.
Friendly . Easily gets along with people, inspires trust and sympathy, quickly responds to client requests, can politely point out a mistake. With such qualities, it is better to work where a creative approach and frequent communication with people are required (marketing agency, project department).
Servile . In some ways similar to the executive, but sometimes too much. Tries to avoid conflicts as much as possible. Suitable for any business, except for those associated with certain risks, since this employee will agree to everything, including those tasks that cannot be implemented.
Types of Customer Service Managers
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It may also turn out that the hired specialist will be completely useless for the company if he/she belongs to one of these types:
Melancholic or indifferent. Inactive, tends to shift his work to colleagues. Negotiates sluggishly, without visible interest, which clients do not like.
Supercompetent . Has excellent knowledge and skills, but mindlessly spends his time and energy on demonstrating them.