Know-it-all client: how to identify it?
Posted: Sun Dec 22, 2024 6:01 am
The know-it-all customer is attentive to every detail – he did all the research before leaving home and going in search of your product or service. According to a Google survey , today, 7 out of 10 people look for information on their smartphones before going somewhere, and your know-it-all customer is one of them, but not only that: he considers himself an expert on your product.
This type of customer is full of arguments and very consistent in communication. In general, the know-it-all customer comes to the store knowing exactly what he wants. When someone from the sales team approaches him, he doesn't ask questions or ask for help - he shows how much he already knows the product.
The know-it-all customer taiwan phone number lookup wants to show that he knows as much or more than the salespeople by making specific comments or trying to use technical terms in the market. Therefore, the employee or sales team that serves him must know the product in detail .
Let's look at the dos and don'ts of dealing with a know-it-all client.
How to effectively serve the know-it-all customer
A know-it-all customer requires a more technical side from the sales team. When talking to this type of customer, reinforce the specific features of the product, as your consumer takes these specificities into account and clears up any doubts they may have.
To make this happen smoothly, it is necessary to invest in training for the sales force . That way, salespeople will be aware of all the news and updates related to your product or service – and will be ready to serve the know-it-all customer.
It is also essential to be polite, but to make clear the role of each person in the relationship. The main characteristic of the know-it-all customer is to confront the seller, as if he knew more than him. He uses phrases such as: “in all my years of experience in the subject, I am sure that/have discovered that the best method/product is this one.”
Know-it-all Client: What Not to Do
Never try to trick them! The know-it-all customer certainly knows a lot about your product or service, and may even know more than the salesperson himself. That is why we once again reinforce the importance of constant training and updating of the sales team.
This type of customer is full of arguments and very consistent in communication. In general, the know-it-all customer comes to the store knowing exactly what he wants. When someone from the sales team approaches him, he doesn't ask questions or ask for help - he shows how much he already knows the product.
The know-it-all customer taiwan phone number lookup wants to show that he knows as much or more than the salespeople by making specific comments or trying to use technical terms in the market. Therefore, the employee or sales team that serves him must know the product in detail .
Let's look at the dos and don'ts of dealing with a know-it-all client.
How to effectively serve the know-it-all customer
A know-it-all customer requires a more technical side from the sales team. When talking to this type of customer, reinforce the specific features of the product, as your consumer takes these specificities into account and clears up any doubts they may have.
To make this happen smoothly, it is necessary to invest in training for the sales force . That way, salespeople will be aware of all the news and updates related to your product or service – and will be ready to serve the know-it-all customer.
It is also essential to be polite, but to make clear the role of each person in the relationship. The main characteristic of the know-it-all customer is to confront the seller, as if he knew more than him. He uses phrases such as: “in all my years of experience in the subject, I am sure that/have discovered that the best method/product is this one.”
Know-it-all Client: What Not to Do
Never try to trick them! The know-it-all customer certainly knows a lot about your product or service, and may even know more than the salesperson himself. That is why we once again reinforce the importance of constant training and updating of the sales team.