Why implement a customer-focused quality management system in your company?
Posted: Sun Dec 22, 2024 6:09 am
Customer-focused quality management system
The American Association for Quality points out that many organizations have quality-related costs that can reach up to 40% of total operations.
According to the same source, a general rule of thumb is that poor quality costs in a thriving company account for about 10-15% of operations. Effective quality improvement programs can reduce these figures and increase profits.
But what is meant by a customer-focused quality management system ? Read on to discover its importance and potential.
Summary
Quality management seeks to maintain mexico phone number lookup a desired level of quality to maximize user loyalty. Failure to adopt a good quality management system can result in significant losses, as failures discovered by third parties are often much more costly.
Among the main perspectives of the quality management system, the customer focus stands out as one of the most effective. It involves understanding customers thoroughly, measuring their satisfaction and ensuring that the entire organization is aware of their needs in order to align efforts and generate greater value.
There are technological solutions with centralized and easy-to-implement tools, such as intelligent routing and actionable analytics, that optimize work and improve customer satisfaction by personalizing experiences throughout their journey.
Related content
6 keys to creating an innovative customer approach
Quality management: do you know the 7 pillars of ISO 9001?
How to improve customer service quality in 8 steps .
In this article you will learn:
What is quality management?
What is customer focus in quality management?
How to apply customer focus in a company?
Unlock the power of a wealth of customer-centric tools with Zendesk
What is quality management?
Quality management is a system that, through a series of cohesive initiatives under a long-term objective, seeks to fulfill the activities necessary to maintain a desired level of quality in the operation, in order to maximize customer loyalty and satisfaction .
Failure to adopt a good quality management system in your company can result in huge losses. According to an analysis by Qualio, product or service failures discovered by external parties – such as customers or regulatory bodies – are usually between five and ten times more expensive than if they were discovered earlier in the process .
The American Association for Quality points out that many organizations have quality-related costs that can reach up to 40% of total operations.
According to the same source, a general rule of thumb is that poor quality costs in a thriving company account for about 10-15% of operations. Effective quality improvement programs can reduce these figures and increase profits.
But what is meant by a customer-focused quality management system ? Read on to discover its importance and potential.
Summary
Quality management seeks to maintain mexico phone number lookup a desired level of quality to maximize user loyalty. Failure to adopt a good quality management system can result in significant losses, as failures discovered by third parties are often much more costly.
Among the main perspectives of the quality management system, the customer focus stands out as one of the most effective. It involves understanding customers thoroughly, measuring their satisfaction and ensuring that the entire organization is aware of their needs in order to align efforts and generate greater value.
There are technological solutions with centralized and easy-to-implement tools, such as intelligent routing and actionable analytics, that optimize work and improve customer satisfaction by personalizing experiences throughout their journey.
Related content
6 keys to creating an innovative customer approach
Quality management: do you know the 7 pillars of ISO 9001?
How to improve customer service quality in 8 steps .
In this article you will learn:
What is quality management?
What is customer focus in quality management?
How to apply customer focus in a company?
Unlock the power of a wealth of customer-centric tools with Zendesk
What is quality management?
Quality management is a system that, through a series of cohesive initiatives under a long-term objective, seeks to fulfill the activities necessary to maintain a desired level of quality in the operation, in order to maximize customer loyalty and satisfaction .
Failure to adopt a good quality management system in your company can result in huge losses. According to an analysis by Qualio, product or service failures discovered by external parties – such as customers or regulatory bodies – are usually between five and ten times more expensive than if they were discovered earlier in the process .