WhatsApp customer service management function in cross-border market
Posted: Sun Jan 19, 2025 9:22 am
Omnichat's customer service and community integration functions are complete, becoming the biggest key to the cooperation between basiik and Omnichat
Customer Service Integration and Automation: Improving Efficiency and Satisfaction
In addition to reducing the workload of customer service staff, the Omnichat customer service integration system also has the automatic reply function to respond to customers more immediately and quickly than manual replies. It can instantly solve problems for customers during non-service hours (such as late night hours), creating a 24-hour uninterrupted service. Serve. Through customer service integration, Basiik's customer service loading has been effectively reduced by more than 50%, allowing for better efficiency and improved customer satisfaction.
On the backend interface, the detailed and easy-to-understand brazil email list dialogue platform can clearly see the customer's binding information, easily learn the customer's membership information, and quickly query the customer's orders or membership rights and other related issues, and customer service colleagues can also Based on the customer's needs during the conversation, product cards are recommended directly in the customer service process to increase sales transfer orders from customer service. After more than a year of operation, it can be clearly seen that customers are increasingly dependent on LINE customer service. However, considering the different needs of the customer group structure, the brand continues to deploy real-person customer service to help older customers solve problems and establish a complete and considerate customer service network.
Customer Service Integration and Automation: Improving Efficiency and Satisfaction
In addition to reducing the workload of customer service staff, the Omnichat customer service integration system also has the automatic reply function to respond to customers more immediately and quickly than manual replies. It can instantly solve problems for customers during non-service hours (such as late night hours), creating a 24-hour uninterrupted service. Serve. Through customer service integration, Basiik's customer service loading has been effectively reduced by more than 50%, allowing for better efficiency and improved customer satisfaction.
On the backend interface, the detailed and easy-to-understand brazil email list dialogue platform can clearly see the customer's binding information, easily learn the customer's membership information, and quickly query the customer's orders or membership rights and other related issues, and customer service colleagues can also Based on the customer's needs during the conversation, product cards are recommended directly in the customer service process to increase sales transfer orders from customer service. After more than a year of operation, it can be clearly seen that customers are increasingly dependent on LINE customer service. However, considering the different needs of the customer group structure, the brand continues to deploy real-person customer service to help older customers solve problems and establish a complete and considerate customer service network.