WhatsApp Business API
Posted: Sun Jan 19, 2025 10:08 am
Product shopping guide links: recommending products faster and with richer information
For customers who ask for product recommendations and purchase links, Mamaway likes to use Omnichat's product shopping guide cards to deliver information in one go.
Upload the product catalog (Product Feed) to the Omnichat system, and complete product information can be sent directly to the customer service interface with one click, including product pictures, names, prices, and purchase links, all at once. For customer service staff, it saves a lot of time in searching for products and copying and pasting. For customers, the information is clear at a glance, and it can also increase the interaction rate and conversion rate!
The customer service team can directly click on product recommendations and complete information will be sent directly to the customer.
Omnichat also provides product shopping guide reports to iraq email list track and analyze the click-through rate, conversion rate, and ROAS of shopping guide messages for brands. For Mamway, the conversion rate of customer service shopping guides exceeds 20%!
The most popular and frequently used communication software in Taiwan is LINE, while in Malaysia the communication software that is indispensable every day is WhatsApp.
One of the reasons why Mamaway chose Omnichat is that Omnichat is Meta's officially authorized WhatsApp Business API and Application Service Provider (BSP).
For customers who ask for product recommendations and purchase links, Mamaway likes to use Omnichat's product shopping guide cards to deliver information in one go.
Upload the product catalog (Product Feed) to the Omnichat system, and complete product information can be sent directly to the customer service interface with one click, including product pictures, names, prices, and purchase links, all at once. For customer service staff, it saves a lot of time in searching for products and copying and pasting. For customers, the information is clear at a glance, and it can also increase the interaction rate and conversion rate!
The customer service team can directly click on product recommendations and complete information will be sent directly to the customer.
Omnichat also provides product shopping guide reports to iraq email list track and analyze the click-through rate, conversion rate, and ROAS of shopping guide messages for brands. For Mamway, the conversion rate of customer service shopping guides exceeds 20%!
The most popular and frequently used communication software in Taiwan is LINE, while in Malaysia the communication software that is indispensable every day is WhatsApp.
One of the reasons why Mamaway chose Omnichat is that Omnichat is Meta's officially authorized WhatsApp Business API and Application Service Provider (BSP).