Kipling staged competition drives OMO
Posted: Sun Jan 19, 2025 10:22 am
Does anyone around you have a monkey on their bag? The world-famous Kipling uses lightweight and durable bags to accompany customers to explore their surroundings and enjoy life. Kipling has 40 stores across Taiwan , almost all of which are located in department stores. Therefore, the Covid-19 epidemic has had a huge impact on Kipling's sales, but it has also become a turning point for Kipling to develop OMO sales.
Table of contents:
Contest based on "LINE friend number target, designated store counter service number"
Points competition based on "friends designate store cabinets, send shopping guide links, and successfully transfer orders"
Kipling’s gains after promoting OMO
Buy more with OMO, it’s so convenient to grab a group at home
Store counter staff are on long leave, but store counter korea email list colleagues can continue to take care of VIP customers
Shopping cart remarketing: automatic reminder function, effective according to customer habits
Data in all aspects continues to grow, using OMO to create a win-win situation for customers, sales, and brand
Kipling promotes OMO and encourages store staff to transform into "omni-channel sales" so that they can continue to earn revenue regardless of the number of people in the department store. Kipling chose Omnichat to combine the three channels of stores, official website and LINE, and divided it into three steps: binding, sales and tracking - allowing customers to join LINE in the store, bind the store and store staff, and subsequent store staff can continue to communicate with them on LINE Customer communication. Through Omnichat's cross-channel sales tracking, sales performance can be recognized even if customers place orders on the official website or APP.
Table of contents:
Contest based on "LINE friend number target, designated store counter service number"
Points competition based on "friends designate store cabinets, send shopping guide links, and successfully transfer orders"
Kipling’s gains after promoting OMO
Buy more with OMO, it’s so convenient to grab a group at home
Store counter staff are on long leave, but store counter korea email list colleagues can continue to take care of VIP customers
Shopping cart remarketing: automatic reminder function, effective according to customer habits
Data in all aspects continues to grow, using OMO to create a win-win situation for customers, sales, and brand
Kipling promotes OMO and encourages store staff to transform into "omni-channel sales" so that they can continue to earn revenue regardless of the number of people in the department store. Kipling chose Omnichat to combine the three channels of stores, official website and LINE, and divided it into three steps: binding, sales and tracking - allowing customers to join LINE in the store, bind the store and store staff, and subsequent store staff can continue to communicate with them on LINE Customer communication. Through Omnichat's cross-channel sales tracking, sales performance can be recognized even if customers place orders on the official website or APP.