Share your experience with other consumers

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Sharing is essential to increase knowledge and confidence among other consumers who will certainly look for experiences like yours before deciding to buy. In addition to this advantage, satisfaction ratings are an important mechanism for brands to improve their sales and customer service processes. Without them, it is not possible to have a true understanding of the state of the market.

If things don't work out, start complaining directly to the seller, if it still doesn't work out, you can always turn to entities such as Portal da Queixa or even ASAE, through legal mechanisms such as the Complaints Book.

If it is a case of fraud or computer fraud, ALWAYS report it to the police authorities such as the GNR or PSP.

“The increase in demand for digital channels, from bahrain phone number list consumers, is a trend that is here to stay, creating pressure on brands by demanding the digitalization of the vast majority of their services. This reality has come to enhance the dangers that lurk in online shopping. To combat this problem, we launched a national civic movement – ​​#NãoSejasPato – which aims to increase digital literacy among Portuguese consumers, educating the consumer society not to fall into fraud schemes and online scams.”, says Sónia Lage Lourenço, CEO of Portal da Queixa by Consumers Trust.