Principles of effective business communications
Posted: Wed Jan 22, 2025 4:45 am
We present to your attention several principles that make business communications in a company effective:
When solving communication problems, be sure to consider not only the rational component, but also the emotional one. In human behavior, they are inseparable. Do not ignore what seems irrational, stupid, biased: if someone's words or decisions do not correspond to your picture of the world and expectations, this is just a subjective perception.
Principles of effective business communications
Remember that there are situations when the reaction you expect in response to your communicative impact and which you are counting on may not follow (or a minor overseas chinese in australia data stimulus may cause an unexpected reaction). It is possible that the interlocutor is tense at the moment, and you do not notice it. Or that he interprets the situation in a special way that you cannot guess.
If you want to better and more accurately understand your communication partner, their motivation and values in order to make predictions, then your personal opinion and experience may not be enough.
Any communications, including in business, must meet the requirements of humanism.
The subjects of communication, their internal states and processes do not stand still, but change. Today you understand a person's behavior perfectly, and tomorrow he has developed to such a point or found himself in such circumstances that everything has changed radically for him - from his well-being to his motives. Or, perhaps, he has simply gained experience, taken a closer look and figured out your intentions.
Consider your business communication partners as classic subjects of communication with their inherent uniqueness, autonomy, integrity, adaptability and inclusion in the external context. A person is an open system, and it is impossible to model his state and actions.
The behavior patterns of business communication subjects (no matter how complex they are) never 100% correspond to these persons and systems. When forecasting and forming expectations, do not rely only on the scheme.
Keep in mind that there may always be hidden factors that you cannot notice and which, however, significantly influence the intentions of the interlocutor, his train of thought, motivation.
Effective Business Communications
The process of learning is never-ending, you will never achieve absolute, exhaustive knowledge. Replace "I already know everything" with "Right now my knowledge is probably sufficient to predict the development of events in such and such a situation with a high probability."
Strive to think scientifically.
When solving communication problems, be sure to consider not only the rational component, but also the emotional one. In human behavior, they are inseparable. Do not ignore what seems irrational, stupid, biased: if someone's words or decisions do not correspond to your picture of the world and expectations, this is just a subjective perception.
Principles of effective business communications
Remember that there are situations when the reaction you expect in response to your communicative impact and which you are counting on may not follow (or a minor overseas chinese in australia data stimulus may cause an unexpected reaction). It is possible that the interlocutor is tense at the moment, and you do not notice it. Or that he interprets the situation in a special way that you cannot guess.
If you want to better and more accurately understand your communication partner, their motivation and values in order to make predictions, then your personal opinion and experience may not be enough.
Any communications, including in business, must meet the requirements of humanism.
The subjects of communication, their internal states and processes do not stand still, but change. Today you understand a person's behavior perfectly, and tomorrow he has developed to such a point or found himself in such circumstances that everything has changed radically for him - from his well-being to his motives. Or, perhaps, he has simply gained experience, taken a closer look and figured out your intentions.
Consider your business communication partners as classic subjects of communication with their inherent uniqueness, autonomy, integrity, adaptability and inclusion in the external context. A person is an open system, and it is impossible to model his state and actions.
The behavior patterns of business communication subjects (no matter how complex they are) never 100% correspond to these persons and systems. When forecasting and forming expectations, do not rely only on the scheme.
Keep in mind that there may always be hidden factors that you cannot notice and which, however, significantly influence the intentions of the interlocutor, his train of thought, motivation.
Effective Business Communications
The process of learning is never-ending, you will never achieve absolute, exhaustive knowledge. Replace "I already know everything" with "Right now my knowledge is probably sufficient to predict the development of events in such and such a situation with a high probability."
Strive to think scientifically.