Manage your social messaging apps in one place with Sprout Social

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Although not technically a social messaging app, burma b2b leads Zendesk is the glue that holds an effective social messaging strategy together. Zendesk is a customer service software dedicated to helping brands create meaningful, personal and productive relationships with their customers.

The software integrates with your social messaging apps to provide customer support and sales outreach at scale. You can also connect Zendesk with a social media management platform like Sprout Social to resolve issues faster across your social and customer service teams.

If these social messaging apps are already a part of your strategy, you know the struggle of trying to balance so many channels at once. Sprout Social’s Smart Inbox unifies your social channels into a single stream to monitor all incoming messages. It simplifies customer care and outreach by making it easy to see messages, mentions and brand keyword usages at a glance.

Sprout Social's Smart Inbox helps you manage social media messaging apps in one place.
The Smart Inbox offers tools like People View to help you provide personalized experiences for your contacts. In People View, you can foster connections with influencers, manage your VIP Lists and view conversation history with a specific user profile.

It all boils down to this: When using social messaging apps, you must make your customers feel like they’re your top priority.

Looking for more guidance to help you refine your social messaging strategy? Learn why social messaging is the future of the customer experience.


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