Advantages and disadvantages of an online consultant for a website
Posted: Wed Jan 22, 2025 10:30 am
So, an online consultant is a software product that is installed on websites. Through it, a person can ask questions of interest to a consultant or manager. He does not need to spend money on a call and time waiting for his turn on the line. And this is only part of the advantages of using an online consultant.
Let's dwell on the advantages of the program:
Improving the quality of service. The user jiangsu mobile phone numbers database does not understand something - he asked a question and immediately received an answer.
You will find out online what the potential client wants and what problems he has.
You promptly send a link to the necessary product to a client who cannot find it in the catalog or does not want to do so. But at the same time, you find out whether the site is structured correctly if the person cannot find the necessary product.
You can see what page the client is on. Accordingly, you can give him targeted advice on the product he is interested in.
You can also see where the person is from and what search query led them to the site. This means you can adjust optimization processes based on demand.
Communication logs are saved. It is possible to identify shortcomings on the site and control the work of consultant managers.
Thanks to voice communication, which can be connected together with text chat, the client quickly receives the necessary information. For example, they are told prices and sent links to products.
If you know what page the visitor is on, you can initiate a conversation yourself, ask specific questions, or offer advice on a particular product.
An online consultant for the website makes visitors who are embarrassed to call feel more comfortable.
Full information. If something is missing on the site, the consultant will fully disclose it in the chat. This is both an informed buyer and good advertising.
No need to install special programs for communication. Not all clients have Skype or ICQ. And for chat, no programs are needed, you communicate with clients quickly and easily.
A window adapted to the site design creates a general, integral impression of comfort and ease of free communication. For a visitor who is not very familiar with various "tricks", the simpler, the better.
The consultant may have the most up-to-date information. He can tell users about changes that, for one reason or another, are not yet reflected on the site (not the most advantageous situation, but anything can happen).
If a customer is purchasing a product in an online store for the first time, then an online consultant for the site is useful here too (if a person has been “hanging” on the order page for half an hour, most likely, he has encountered difficulties, and offering him help would be quite appropriate).
There are many advantages. If you use the online consultant for the site correctly, it brings really
Let's dwell on the advantages of the program:
Improving the quality of service. The user jiangsu mobile phone numbers database does not understand something - he asked a question and immediately received an answer.
You will find out online what the potential client wants and what problems he has.
You promptly send a link to the necessary product to a client who cannot find it in the catalog or does not want to do so. But at the same time, you find out whether the site is structured correctly if the person cannot find the necessary product.
You can see what page the client is on. Accordingly, you can give him targeted advice on the product he is interested in.
You can also see where the person is from and what search query led them to the site. This means you can adjust optimization processes based on demand.
Communication logs are saved. It is possible to identify shortcomings on the site and control the work of consultant managers.
Thanks to voice communication, which can be connected together with text chat, the client quickly receives the necessary information. For example, they are told prices and sent links to products.
If you know what page the visitor is on, you can initiate a conversation yourself, ask specific questions, or offer advice on a particular product.
An online consultant for the website makes visitors who are embarrassed to call feel more comfortable.
Full information. If something is missing on the site, the consultant will fully disclose it in the chat. This is both an informed buyer and good advertising.
No need to install special programs for communication. Not all clients have Skype or ICQ. And for chat, no programs are needed, you communicate with clients quickly and easily.
A window adapted to the site design creates a general, integral impression of comfort and ease of free communication. For a visitor who is not very familiar with various "tricks", the simpler, the better.
The consultant may have the most up-to-date information. He can tell users about changes that, for one reason or another, are not yet reflected on the site (not the most advantageous situation, but anything can happen).
If a customer is purchasing a product in an online store for the first time, then an online consultant for the site is useful here too (if a person has been “hanging” on the order page for half an hour, most likely, he has encountered difficulties, and offering him help would be quite appropriate).
There are many advantages. If you use the online consultant for the site correctly, it brings really