Personalization is the fastest way to collect personalized data and prevent customers from canceling a service or leaving a bad review about the product.
You can schedule messages to send to each customer profile, and you can use campaigns to do this in bulk.
Send automatic reminders
Regardless of the segment, all companies send reminders to keep their customers country code philippines list updated on information that is of interest to them, such as:
Maintenance;
Promotions;
Evaluate your team's performance;
Special dates and birthdays;
Sending these reminders has a direct impact on customer satisfaction, as well as avoiding complaints and any type of problem.
Using the wrong format
In the case of WhatsApp Waba, scheduling must follow the platform's guidelines, so much so that messages sent in campaigns must be approved by the platform before being sent.
This is done to ensure a good user experience.
However, the format may vary depending on your objective, the stage the customer is at in the journey and their needs.
Know what action you want the user to take and adapt the format to that.
Make spelling mistakes
Make sure your message doesn't have any spelling mistakes, as even small ones can have an impact on the company's credibility. Just review it before sending it and you won't have this problem.
Send long messages
The maximum character limit is 160, but try to send direct messages that grab attention in just a few seconds; we consider this a “mistake” as it makes it difficult for the recipient to understand.