We tell our customers, "You can find the solution on our website."

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This mistake and example of bad customer service is only bad if used in the wrong situation, so don't direct your customers to look for a solution on your website when they would have called you or come into your office for a face-to-face consultation in the first place.

It's bad customer service, it shows the weakness of the bureaucracy and, let's be honest, it infuriates the customer. Think about it: you come to the office or wait on the phone to solve your problem, only to get a vague answer. Support agents of governments and budgetary institutions love this. They are instructed to work with a total disregard for customer bulgaria telegram database satisfaction in order to optimize the expenditure of resources. Government agencies are usually in charge of monopolistic areas (taxes, healthcare, etc.) and can therefore afford not to pay enough attention to this area.
But in your case, if you do a bad job, your customers will just churn and move to your competitors.

That being said, if you have a solution ready on your website, you can give them a link on social media or in live chat. Try to resolve things without closing the chat and ask them to let you know if the solution helped them. That's an example of good customer service.
Not accepting positive words

Have you heard of Neuro-Linguistic Programming? It's a pseudo-scientific way of thinking about communicating with other people or groups of people. By incorporating Neuro-Linguistic Programming, you can greatly influence how people perceive and respond to certain information.
For example, if you can think positively about unpleasant things and use positive language in negative situations, customers may become less upset over time. However, this should not be forced. It is important to respond honestly and courteously. Instruct your staff and support team to use positive language (for example, see below).