Call recording
Widely used by companies that work with sensitive data, call recording offers greater security to employees and companies. Furthermore, with the rise of home office as a new work model, with meetings being held online and remotely, call recording appears to be an essential tool, both for meetings and for online dynamics.
Audio Response Unit (URA)
One of the most used features by the company, URA helps companies russian phone numbers organize their service queues , prioritize contacts and filter calls according to the request received. With just a few taps on the phone, the customer can inform their request and, thus, it is possible to direct the contact to the right extension in a much more assertive way.
"Additionally, some services, such as queries and cancellations, can be done directly within the platform, without the need for a human attendant. This optimizes the time of the entire team and can be redirected to other demands.
If you want to know more about all the PABX features, check out our plans page by clicking here or send us a message . Here at ligue.me we have customized plans for your company, which offer these and many other features, which will make your company reach a level of excellence in the service provided!