The following questions can help to identify specific digitalization potentials
Posted: Sat Jan 25, 2025 10:08 am
In order to keep the reins in hand, it is advisable to deal with new business models and process innovations using digital services. Development requires new approaches, but also an open-minded mindset culture in the company. In addition to the appropriate methods for generating ideas, modern working methods in cross-functional teams must also be taken into account.
To what extent can the services offered be transferred to a digital future?
How can current products and services be optimized through connectivity and/or data exchange?
Which business areas of the competition are threatened by digital transformation?
How deep is the software penetration of the core processes?
How does the digital customer experience differ from the competition?
Field Service Management: Where is the journey going?
The Lebanese artist and poet Khalil Gibran once said: “Progress consists not ghana consumer email list in improving what was, but in moving toward what will be.” Therefore, customer service providers must think today about how technology influences service operations in order to shape the service strategy of tomorrow.
For this reason, adesso examines the company's strategic direction at the beginning of a project before evaluating possible solutions or subjecting the existing field service management solution to a health check.
(Field) service management is a central aspect in a large customer journey, which is why this topic complex cannot be viewed monolithically, but rather in the overall perspective of the customer. After-sales service in particular offers many opportunities that need to be identified and prioritized. Depending on the goals and the technical and organizational conditions, a transformational process is initiated that should be accompanied by change management.
The encouraging conclusion is that the ascent of the path of enlightenment is followed by the plateau of productivity. In this respect, now is the right time to put the current positioning of (field) service management to the test. On the one hand, the technology has proven itself, but at the same time, mass adoption as mainstream tooling has not yet taken place. Especially in economically unstable times, a combination of digital and analog (field) services ensures a continuous cash flow that maximizes customer lifetime value.
To what extent can the services offered be transferred to a digital future?
How can current products and services be optimized through connectivity and/or data exchange?
Which business areas of the competition are threatened by digital transformation?
How deep is the software penetration of the core processes?
How does the digital customer experience differ from the competition?
Field Service Management: Where is the journey going?
The Lebanese artist and poet Khalil Gibran once said: “Progress consists not ghana consumer email list in improving what was, but in moving toward what will be.” Therefore, customer service providers must think today about how technology influences service operations in order to shape the service strategy of tomorrow.
For this reason, adesso examines the company's strategic direction at the beginning of a project before evaluating possible solutions or subjecting the existing field service management solution to a health check.
(Field) service management is a central aspect in a large customer journey, which is why this topic complex cannot be viewed monolithically, but rather in the overall perspective of the customer. After-sales service in particular offers many opportunities that need to be identified and prioritized. Depending on the goals and the technical and organizational conditions, a transformational process is initiated that should be accompanied by change management.
The encouraging conclusion is that the ascent of the path of enlightenment is followed by the plateau of productivity. In this respect, now is the right time to put the current positioning of (field) service management to the test. On the one hand, the technology has proven itself, but at the same time, mass adoption as mainstream tooling has not yet taken place. Especially in economically unstable times, a combination of digital and analog (field) services ensures a continuous cash flow that maximizes customer lifetime value.