Finding your target audience

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Customer Engagement: A chatbot can provide fast and efficient customer interaction by answering questions, providing information about products and services, and resolving issues. For example, your niche is the restaurant business. You can build logic where your chatbot will answer questions about the menu, opening hours, promotions, and special offers. For example, a user can ask the chatbot, “What burgers do you have?” . The chatbot can automatically provide a response with a list of available burgers, their descriptions, and prices.
Base collection: a chatbot can be used to collect user contact information, which allows you to build a customer base for newsletters or marketing campaigns. For example, your niche is infobusiness. You generate a checklist with useful materials and give it away in exchange for subscribing to your bot, having previously launched an advertising campaign to collect leads.
Conducting surveys: A chatbot can be used to conduct surveys among users, asia rcs data collecting their feedback and opinions about a product or service. For example, you have an offline appliance store, and after making a purchase, your customer can send the bot a message with a service quality survey.
User support: A chatbot can serve as a user support tool, answering questions, providing instructions on how to use a product or service, and resolving issues. Let’s say you own a company that develops and sells business process management software. You create a chatbot to provide support to users in resolving technical issues and providing instructions on how to use your software.
For fun: chatbots can often be a place where you can send fun content to users. For example, send memes, various thematic quizzes, or just random daily tips.

Another crucial step in developing a communication strategy and sales funnel is establishing a target audience.