Face Your Fear Of Rejection
Posted: Sun Jan 26, 2025 10:12 am
Accepting Feedback and Moving Forward
The response spurred him into action to set up a face-to-face quality service check.
During the appointment, he learned that he only had 15% of their potential business and they were actually disappointed with some of his slower responses, which led them to use other clients more frequently.
To rectify this, Joshua improved his speed and visited the client monthly. Over time, he was able to rebuild trust with his client, establish, develop, and nurture a relationship with them, and turn that relationship into more business.
To this day, they are his top billing client and he has 95% of their business. He’s still working on bringing that number to 100%.
In Joshua’s case, he was so busy focusing on his kenya telegram data new prospects that he forgot to nurture and expand his existing relationships.
He also had a tendency to fear rejection, so he hadn’t asked for honest feedback from his client to gauge their relationship. This lesson taught him to face it and to avoid comfortable assumptions.
It is too easy to make assumptions when it comes to our clients, and these clients may assume that we are content with their business.
As human beings, our fear of rejection stems from our evolution. It’s a natural human response to fear criticism. If cavemen were rejected by their tribe, they’d be left to fight for their lives.
From this story, we can take away four key lessons about accepting feedback from clients:
Never assume your client has an established relationship with you.
Always organize a face-to-face or virtual appointment no matter how much you have spoken over the phone. Feedback is easier to give and receive face-to-face.
Scale their business and your potential proportion of it from day one.
Seek and explore any negative feedback, viewing it as a gift to get on track to win more business. You don’t have to agree with it, but their filter is valid and you can improve that perception.How to Have Better Conversations With Gatekeepers
Use these techniques for engaging in productive sales conversations with gatekeepers and you’ll have a better chance of differentiating yourself from the hundreds of other sales reps who are pitching and annoying them.
The response spurred him into action to set up a face-to-face quality service check.
During the appointment, he learned that he only had 15% of their potential business and they were actually disappointed with some of his slower responses, which led them to use other clients more frequently.
To rectify this, Joshua improved his speed and visited the client monthly. Over time, he was able to rebuild trust with his client, establish, develop, and nurture a relationship with them, and turn that relationship into more business.
To this day, they are his top billing client and he has 95% of their business. He’s still working on bringing that number to 100%.
In Joshua’s case, he was so busy focusing on his kenya telegram data new prospects that he forgot to nurture and expand his existing relationships.
He also had a tendency to fear rejection, so he hadn’t asked for honest feedback from his client to gauge their relationship. This lesson taught him to face it and to avoid comfortable assumptions.
It is too easy to make assumptions when it comes to our clients, and these clients may assume that we are content with their business.
As human beings, our fear of rejection stems from our evolution. It’s a natural human response to fear criticism. If cavemen were rejected by their tribe, they’d be left to fight for their lives.
From this story, we can take away four key lessons about accepting feedback from clients:
Never assume your client has an established relationship with you.
Always organize a face-to-face or virtual appointment no matter how much you have spoken over the phone. Feedback is easier to give and receive face-to-face.
Scale their business and your potential proportion of it from day one.
Seek and explore any negative feedback, viewing it as a gift to get on track to win more business. You don’t have to agree with it, but their filter is valid and you can improve that perception.How to Have Better Conversations With Gatekeepers
Use these techniques for engaging in productive sales conversations with gatekeepers and you’ll have a better chance of differentiating yourself from the hundreds of other sales reps who are pitching and annoying them.